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I have a problem. What should I do?
Here we provide some information sources you can tap into to find a solution or answer to your query. Please try them in this order.
For technical problems please use the following possibilities:
1. Use this FAQ
2. Use the forum: http://www.euro-ro.net/community/forum/
3. Use the bugtracker: http://www.euro-ro.net/support/bt/
With the bugtracker you will see there are a lot of issues that have already been resolved. If there is something new please just report your issue.
For Gameplay related questions please use look at the following information resources:
1. Use this FAQ
2. Use the forum: http://www.euro-ro.net/community/forum/
3. Use the Chat: http://www.euro-ro.net/community/chat/
4. Ask a GM. http://www.euro-ro.net/server/gm_info/
Please use only these listed above it should cover all.
What can I find on this web site?
At first you will find a lot of information about the game and World of Ragnarok on this web site.
What are the FAQ?
You are actually reading one source of information right now - the FAQ (frequently asked questions). The FAQ will be extended, because we are collecting questions and answers all the time. It is an ongoing process. So please check out this place from time to time.
What is the newbie guide?
If you are new to the game check out the newbie guide. It will give you a quick start and some hints for the first hours of playing Ragnarok. It really helps so take a look!
What is the Game info all about?
The Game info gives you a lot of information regarding the characters (Job classes), Items, Monsters, Places and the story behind Ragnarok. It is helpful for choosing a job, or to know about the strength of the Monsters to fight.
The community section gives information about how to contact other players for example via chat or forum. If you have a problem, you will find a helping hand in the forum.
The server section gives you information about the current version of the game running.
How can i reach the GMs?
You can reach the english-speaking GMs by sending a message in-game to the user "gm-eu". One of the GMs will respond.
But please, be patient as they are only human... which you will be glad to know!
You can recognize a GM by his "dress" ;-)
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